Get help
Write to info@bugbyte.co.bw. Tell us your device model, iOS or Android version, Dream Street app version, the street or puzzle involved, what happened and what you expected. A screenshot can help. Please do not send passwords or payment-card details.
Premium missing?
- Connect to the internet and check that the device is signed into the Apple or Google account used for the purchase.
- Open Dream Street’s Premium screen and choose Restore purchases.
- Allow a moment for the store to respond, then reopen Personalize Dream Street.
- If the unlock is still missing, email us with the app version and store platform. Do not send a full receipt unless support specifically requests a safe way to share it.
Premium is a one-time cosmetic unlock. All 80 launch levels and the Daily Puzzle remain free.
Progress and offline play
Dream Street stores progress on your device and can play free puzzles offline. There is currently no Dream Street account or cloud save. Before reinstalling or clearing app data, be aware that local progress may be lost. A restored Premium purchase does not necessarily restore puzzle progress.
Refunds and billing
Apple or Google handles payments and refunds for purchases made through its store. Use the purchase history or support tools for the store where you bought Premium. If you are unsure which store handled your purchase, email us.
Accessibility
Comfort settings include free options for high contrast, reduced motion, readable type, sound, ambience and haptics. Tap-to-place controls are available during puzzles. Tell us if any screen remains difficult to use.